Frequently Asked Questions

Everything you need to know about working with us

We are a source manufacturer with 10 years of experience, located in Yiwu, Zhejiang. We have our own R&D team, production workshop, and QC system. You are welcome to visit us via video call or on site.

Our production base covers 1,500 sqm, with a monthly capacity of over 2 million units, ensuring on-time delivery for bulk orders.

Yes. We have passed on-site audits by [TÜV / SGS / Intertek]. Please contact our sales manager for the latest certification report.

Yes. We provide one-stop customization, from logo screen printing and custom packaging to product structure modifications. Please send your design files in AI or PDF format.

For first-time customers, we support small trial orders to help you test your local market.

Custom samples usually take 15 days. Sample fees are fully refundable against a qualifying bulk order.

Our products meet mainstream international standards and currently hold certificates such as [CE / RoHS / FCC / ISO9001 / OEKO-TEX], ensuring smooth customs clearance in your target market.

We follow a strict four-step QC process: 1. Incoming material inspection; 2. In-process random inspection; 3. Full inspection before packaging; 4. Final random inspection before shipment.

We strongly recommend Alibaba Trade Assurance. We also accept T/T, L/C, and Western Union. Our standard terms are 30% deposit in advance and 70% balance against copy of B/L.

After deposit and sample approval, regular orders usually take 15–30 days, depending on order volume and production schedule.

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